Refund and Return Policy

Because most Saltwater HQ products are custom-made or personalized, all sales are final once the customer approves the digital proof.

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Customers are responsible for carefully reviewing all names, spelling, dates, colors, placement, sizing, and design details before approving the proof. Once approval is received, production will begin, and the order cannot be changed, canceled, returned, exchanged, or refunded.

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A refund, replacement, or store credit may be considered when:

• The finished product contains a production error that was not shown on the approved proof.

• The item arrives damaged or defective will be considered on a case by case basis.

• The customer receives an incorrect item.

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Customers must contact Saltwater HQ within 7 days of delivery and provide clear photographs of the item, packaging, and any damage or production issue.

Normal variations in color, placement, sizing, engraving, printing, embroidery, materials, or monitor display are not considered defects. Saltwater HQ will review concerns on a case-by-case basis and determine the appropriate resolution.

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If a return is authorized, the customer is responsible for return shipping unless the item was damaged, defective, or incorrect due to an error by Saltwater HQ. Unauthorized returns will not be accepted.