Shipping Policy

Customers are responsible for all shipping charges. Shipping costs will be provided at checkout or included on the customer’s invoice.

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Saltwater HQ will make every reasonable attempt to ship completed orders within 24 hours after the final proof has been approved, payment has been received, and all required order information has been provided. However, the 24-hour timeframe is an estimated processing goal and is not guaranteed.

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Orders approved on weekends, holidays, or after normal business hours may begin processing on the next business day. Larger orders, specialty items, custom materials, or unexpected production issues may require additional processing time.

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Standard shipping will be used unless expedited shipping is requested and approved in advance. Delivery time begins after the order has been transferred to the shipping carrier and is separate from Saltwater HQ’s processing time.

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Once an order has been transferred to the carrier, Saltwater HQ is not responsible for delays caused by weather, carrier disruptions, incorrect addresses, or other circumstances outside our control.

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Customers are responsible for providing a complete and accurate shipping address. Any additional shipping charges resulting from an incorrect address, refused delivery, or returned package will be the customer’s responsibility.

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Tracking information will be provided when available. Rush production or expedited shipping may be available for an additional charge and must be approved before the order is placed.